Our Warranty Promise
Every Velgrina product is backed by a warranty against manufacturing defects. We stand behind the quality of our materials and craftsmanship because we know that kitchen accessories need to perform reliably every single day.
What Is Covered
- Manufacturing defects in materials or workmanship
- Premature rust or corrosion on stainless steel products under normal use
- Structural failure (cracking, breaking, warping) under normal use
- Defective non-slip pads, silicone components, or plastic parts
What Is Not Covered
- Normal wear and tear from daily use
- Damage from misuse, abuse, or accidents
- Cosmetic changes from normal use (minor scratches on steel, wood patina)
- Damage from using products outside their intended purpose
How to Make a Warranty Claim
- Locate your Amazon order number
- Take photos of the defect
- Contact us at hello@velgrina.com with your order number, photos, and a description of the issue
- Our team will respond within 1-2 business days with a resolution
Register Your Product
For the fastest warranty service, register your Velgrina product at Velgrina customer portal. Registration is free and helps us verify your purchase quickly.
Quality Standards
Every Velgrina product undergoes quality testing before shipment. Our stainless steel cutting boards use certified SS304 food-grade steel. Our colanders use BPA-free PP. Our iroko wood is sustainably sourced and carefully finished. These material choices are what make our warranty possible — we trust our products because we trust our materials.
